Refund Policy

DiveLog is operated by Enea Del Lama ("we", "us", "the seller"). When you purchase a subscription or one-time license, your contract is with Enea Del Lama.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.

We want you to be fully satisfied with DiveLog. If you are not satisfied for any reason, you may request a full refund within 30 days of your order date. This applies to first-time purchases and subscription renewals.

• Monthly and yearly Pro subscriptions.
• Dive Club subscriptions (monthly and yearly).
• Lifetime licenses (one-time purchases).
• Renewal charges requested within 30 days of the renewal date.

Refunds are processed by Paddle. You can request one in two ways:

1. Visit paddle.net and enter the email address you used for the purchase. You can manage your order and request a refund directly from Paddle's customer portal.
2. Email us at support@divelogs.app with the email address used for the purchase and, if available, your order number. We will forward the request to Paddle on your behalf.

Once approved, Paddle issues the refund to the original payment method. Processing times depend on your bank or card issuer and are typically 5–10 business days.

You can cancel automatic renewal at any time from your account settings or via paddle.net. Cancelling stops the next charge but does not automatically refund a renewal that has already occurred. To request a refund for a recent renewal, follow the process above within 30 days of the renewal date.

If you cancel during a paid term, you continue to have access to the paid features until the end of the current billing period.

• Refund requests received more than 30 days after the order or renewal date.
• Requests that fall outside Paddle's refund policy. For Paddle's full policy, see Paddle Refund Policy.

Enea Del Lama — support@divelogs.app. For order, payment and billing questions you can also contact Paddle, our Merchant of Record, as described above.